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Shipping & Returns

 

Shipping & Care

At the moment, we ship only to Contiguous United States (48 states), Alaska and Hawaii addresses.  Our goal is
to ensure your chocolate arrives at its destination in excellent condition.

We provide FREE shipping with USPS priority mail in an insulated box with ice packs

We strongly recommend chocolate to be shipped to warm weather locations (above 80°) via UPS Next Day Air® we charge a flat fee of $49.99 for all orders to Contiguous United States (48 states). Additional $20 will apply to Alaska and Hawaii for orders below $150. 

 If the weather is extremely hot at any point along the transit route ( 90 degrees and above), we have the option to provide overnight delivery with large cold bricks at additional charge or delay your shipment. If we need to delay or cancel your order for any reason, we will contact you at the email and phone number you provided during checkout. Please make sure your contact information is correct in case we need to reach you regarding your order.

We ship between Monday to Thursday, we do not ship on Friday or in a day where the chocolate would sit in a carrier warehouse over a weekend. 

We cannot be responsible for chocolate shipped to a place where temperatures exceed 70º anywhere along the shipping route if you do not choose to use UPS Next Day Air®. This is not a problem to most destinations during cool/cold weather months of October through April. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

 
Returns Policy

Orders can be cancelled prior to shipping only. Once orders are shipped, we do not accept returns of chocolate. If you are not happy about what you received, please e-mail us at sales@xocolla.com We want to know about it, and we want an opportunity to make you happy.